FAQ
CAN I COLLECT MY CAKE THE DAY BEFORE MY EVENT?
100%. We recommend eating the cakes within 48 hours from collection, it’s best you wrap the entire cake box that it comes in with 2 to 3 layers of clingfilm before storing in the fridge. By doing this the cake is safe from fridge odours and helps any flowers to remain fresh. Bring the cake to room temperature before serving (do NOT microwave to do this). Make sure you keep it away from any form of heat or direct sunlight!
OOPS! I NEED TO CANCEL MY ORDER.
We offer a full refund if you cancel your order within 5 working days before the date you wanted it for, if no figurines are required otherwise a 50% deposit made will be forfeited. Please contact us with request for cancellation.
HOW FAR AHEAD OF TIME SHOULD I BOOK MY CAKE?
The earlier the better – we recommend 7 working days at the very least for a “simple cake” with no figurines or 10-15 days for all cakes except wedding cakes. Orders are taken on a first come, first serve basis and are limited to availability. All of our cakes are made to order and we can never know how busy we may be when you need your cake, the earlier the better.
I NEED A CAKE URGENTLY. IS THERE ANY CHANCE YOU CAN SQUEEZE MY ORDER IN?
Sorry, unfortunately not. We can never predict how busy each week may be so fitting in a last-minute cake can’t be guaranteed. Do however try your luck if you would like to be put on a waiting list in case another order is cancelled.
CAN I MAKE CHANGES TO MY ORDER?
Yes, as long as you give us at least 4 days’ notice. Simply send us an email or WhatsApp with your changes.
CAN I ORDER NOW AND PAY LATER?
No. All orders need to be paid for upfront. After your request has been accepted we will invoice you accordingly. If you cancel more than 5 working days before your order is due we will fully refund you.
CAN YOU DELIVER MY CAKE?
Yes, using a 3rd party company and we only deliver in the Greater Gauteng area. Please note that delivery comes at an additional cost, which will be calculated according to where you are and will be added to your cake order invoice.
For wedding cakes, please advise if you require a set up for the cake at the venue.
WHAT IS THE BEST WAY TO HANDLE MY CAKE ONCE I'VE COLLECTED IT FROM YOUR KITCHEN?
Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home, keep your cake in a cool space, refrigerated in a plastic or box and bring to room temperature about an hour before serving.
Do NOT microwave to heat it up.
I HAVE A NUT ALLERGY. DO YOU WORK WITH NUTS IN YOUR KITCHEN?
Yes, we do work in a kitchen that uses nuts and nut products. If you have a nut allergy please do be sure to inform us. We will try our best to not let your order get in contact with nuts but because we do work with nuts often we cannot guarantee this – ordering from us is entirely at your own risk.
WHERE IS YOUR KITCHEN?
We do not have a shop front yet. If you want to come visit please make arrangements with us beforehand.
We are situated in Gauteng, Centurion, Eldoraigne.